Returns & Exchanges

At Diversey, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return policy for items in their original condition. Simply initiate your request within a month of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.

• 3.
  Pack and Ship

  Securely pack the items in their original packaging and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.