Frequently Asked Questions
Everything you need to know about shopping for your home at Diversey.
How long will it take for my furniture to be delivered?
Standard shipping for in-stock home goods typically takes 5-7 business days. For larger furniture pieces, our white-glove delivery service will contact you within 48 hours to schedule a specific delivery window.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Do you offer assembly services for large items?
Yes, we offer professional assembly for an additional fee during checkout. If you choose our White Glove Delivery option, assembly and packaging removal are included in the service.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal where you can monitor your shipment in real-time.
What payment methods do you accept?
Diversey accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.
Are your wood products sustainably sourced?
Quality and ethics are our priority. Over 80% of our wood furniture is crafted from FSC-certified timber, ensuring that your home pieces are both beautiful and environmentally responsible.